Terms and Conditions


These terms were most recently updated in September 2022.

What is in these terms?

These terms tell you the rules for using our website www.ukbuyboxclaim.com (the “Website”). By accessing or using the Website you accept these terms and agree to be bound by and comply with them. If you do not agree to these terms or the terms of our Privacy Policy and Cookies Policy, then you should not use the Website.

Other terms that apply to you

Please also note the additional terms set out in our Privacy Policy and our Cookie Policy which also apply to your use of the Website:

  • Our Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us, when and if required. If you choose to provide data to us, you must ensure that all data provided by you is accurate. If you think any data you have provided us is incorrect, please let us know. 
  • Our Cookie Policy sets out information about the cookies on our Website.

Who we are and how to contact us

The Website is a site maintained and operated by Case Pilots Limited.

  • Case Pilots Limited is a company registered in England and Wales under Company number 10608209 and which has its registered office 140 Rayne Road, Braintree, Essex, England, CM7 2QR. Case Pilots is registered with the Information Commissioner’s Office under registration number ZA334568.
  • Julie Hunter is an independent consultant working exclusively in the field of consumer research, policy and advocacy. For the past 20 years, she has collaborated with leading consumer and public interest organisations in the UK, Europe and beyond.
  • Hausfeld & Co. LLP is a limited liability partnership registered under the laws of the state of New York and authorised and regulated by the Solicitors Regulation Authority under SRA number Hausfeld & Co. LLP is registered as a data controller in the Data Protection Register of the Information Commissioner’s Office under registration number Z1953172. The Information Commissioner’s Office can be contacted via its website at https://ico.org.uk or by telephone at 0044 (0)303 123 1113.

Case Pilots Limited is instructed by the law firm Hausfeld & Co. LLP on behalf of Julie Hunter, class representative, who intends to bring a collective action on behalf of customers who have suffered loss and damage (the “Claim”). In these terms, Case Pilots Limited, Julie Hunter and Hausfeld & Co. LLP are referred to as “us”, “our” and “we”. We reserve our rights in all data shared with and by, and retained on, this Website.

You are welcome to contact us with any questions about the Website, its terms of use and the Claim. To contact us, please email info@ukbuyboxclaim.com.

Purpose of the Website

The purpose of this Website is to provide information about the Claim and to gather contact information from potential class members and interested third parties wishing to be kept informed of the claim's progress. At the appropriate stage in the proceedings, the Website will also collect information from class members wishing to opt out of the Claim and persons domiciled outside of the UK who wish to opt into the Claim at the relevant date.  

Changes to the Website

The Website is made available free of charge.

We do not guarantee that the Website, or any content on it, will always be available or that its use will be uninterrupted. We may suspend, update, change, withdraw or restrict the availability of all or any part of our Website for business and operational reasons.

How you may use the material on this Website

Unless indicated otherwise, we are the owner or the licensee of all rights in the Website, and in the material published on it including copyright, trademarks, logos on the Website and other intellectual property rights. 

Except as provided in these terms or any relevant legal provision, no part of this material may be reproduced, adapted, stored in a retrieval system or transmitted without our prior written permission. Unless otherwise indicated you may:

  • Download extracts of any pages from our Website for the sole purpose of viewing the materials for your personal and non-commercial use; and/or
  • Print one copy of any page(s) from our Website for your personal and non-commercial use.

Linking to our Website

You may wish to link to our website pages and social media sites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We also reserve the right to refuse a linking request or withdraw linking permission without notice. For more information or to request permission to link to our website, please contact us at info@ukbuyboxclaim.com.

Reliance on the Website

The Website is for domestic and private use and for information purposes only for the purposes set out above.

  • Its content does not constitute legal or other professional advice and should not be relied upon.
  • This Website is not an unsolicited approach to consumers under paragraph 8.9 of the Code of Conduct for Solicitors, RELs and RFLs and paragraph 7.1 (c) of the Code of Conduct for Firms issued by the Solicitors Regulation Authority.
  • This Website is not intended to create a lawyer-client relationship and any communications via this Website Julie Hunter to bring the Claim on behalf of affected consumers. 

You should obtain specific legal advice before taking, or refraining from, any action.

Whilst care has been taken in the preparation of the information on the Website, we make no representations, warranties, guarantees or conditions as to the accuracy or completeness of any of the materials contained on this Website.

Exclusion of liability 

We have no liability to you for any damage or loss including loss of profit, loss of business, business interruption or loss of business opportunity arising out of your use of the Website or any material on it.

Website links within the site

Where our Website contains links to other sites or resources provided by third parties, these links are provided for your information only. Unless otherwise specified, such links, the linked websites and/or information that you obtain from them should not be interpreted as approved by us.

We have no control over the contents of those sites or resources and would suggest you review those sites’ terms of use and privacy policies.

We are not responsible for viruses and you must not introduce them

We try hard to ensure that the Website is free from any bugs or viruses, but do not guarantee that it will be secure or free from bugs or viruses.

When connecting to our Website, you are responsible for configuring your computer or any other devices used to access our Website. To protect yourself, you should use your own virus protection software.

Applicable law and disputes

The law applying to the use of the material on this Website and any disputes arising from it is the law of England and Wales. You and we both agree that any such disputes will be heard before and subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to the website

These terms may be subject to change from time to time. We will update this page with any changes to our terms and clearly identify the date on which the terms were changed at the beginning of the terms. Please refer back to this page frequently to see any updates to our terms.

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